Privacy Policy

 
 

Clavia.co.uk is run by Clavia Ltd and we are committed to maintaining the trust and confidence of visitors to our web sites. Visitors have the following rights which we will always adhere to:

·      Right to be informed

·      Right of access

·      Right of rectification

·      Right to erasure

·      Right to restrict data processing

·      Right to data portability

·      Right to object

·      Rights of automated decision-making and profiling

Detailed below is information on how we treat data from visitors to our site.

Visitors to our website

When someone visits www.clavia.com or www.claviagroup.com we use a third-party service, Squarespace Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Squarespace to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on our website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Clavia Club

When you choose to sign up to the Clavia Club, we will collect the following information:

  • Name

  • Contact information including email address

Where is this information held?

All account and company information is stored in a secure database hosted by Mail Chimp. The Mail Chimp infrastructure puts strong safeguards in place to help protect customer privacy. 

Mail Chimp does not access or use the content we store on their servers for any purpose without our consent. They never use your personal details or derive information from it for marketing or advertising. They do not replicate or move any information outside of Clavia's assigned database.

Links to other web sites

Our website may contain links to other sites. Those sites are not governed by this privacy policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to personal information

Visitors are entitled to access the personal information that we hold. At any time they can request this information, correct any information or ask us to delete all information that we hold. Visitors should email their request to Clavia using help@clavia.co.uk

Changes to this privacy policy

We keep our privacy notice under regular review. This privacy notice was last updated on 1st May 2018.

Cookies policy

We use a system of classifying the different types of cookies which we use on our website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?         

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.  

How long are cookies stored for?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.  

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once the visitor closes the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting the visitor navigate between pages efficiently, remembering preferences, and generally improve the user experience.

Further information about cookies can be found at www.allaboutcookies.org and www.youronlinechoices.eu.